Salesforce (inSided)

Sync and combine community data with business data in Salesforce and get deeper insights.

Overview

Push community member and activity data to Salesforce and gain a 360° degree view of your customers.

Quantify Community Activity

  • Get a 360° view of every customer’s community activity.
  • Gain more intelligence on your community by pushing community data into Salesforce.
  • Combine your other CRM data like Contacts and Accounts.
  • Measure the impact and value of your community and identify where you can improve.

Monitor Community Engagement

  • Get insights about the engagement levels across your customer base.
  • Measure engagement on a company level as well as individual profiles.
  • Spot any accounts that have dropped in activity — so you can take proactive action

Scale Product Ideation

  • Provide more context for your product team.
  • Identify which ideas are most popular amongst different customer segments .
  • Tie ideas back to account ARR to understand the dollar value behind requests.
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