Salesforce (Digital Hub)

Push community member and activity data to Salesforce and gain a 360° degree view of your customers.

Quantify Community Activity

• Get a 360° view of every customer’s community activity.
• Gain more intelligence on your community by pushing community data into Salesforce.
• Combine your other CRM data like Contacts and Accounts.
• Measure the impact and value of your community and identify where you can improve.

Monitor Community Engagement. Get insights about the engagement levels across your customer base.

• Measure engagement on a company level as well as individual profiles.
• Spot any accounts that have dropped in activity — so you can take proactive action

Scale product ideation – provide more context for your product team:

• Identify which ideas are most popular amongst different customer segments.
• Tie ideas back to account ARR to understand the dollar value behind requests.