Gainsight ServiceNow Integration | Gainsight Marketplace

Overview

ServiceNow is a ticketing tool that processes and catalogs customer service requests.

Benefits of the integration include:

Seeing the full picture of Customer Success with ServiceNow data in Gainsight.
Syncing data like tickets created along with their status and priority, is crucial for understanding the health of the customers in Gainsight.

After a ServiceNow connection is established from Gainsight, ServiceNow data can be synced with Gainsight from the following ServiceNow objects:

Once ServiceNow data is synced, you can generate strategic reports on this data, trigger health scores based on support data, and so on.