ServiceNow

ServiceNow is a ticketing tool that processes and catalogs customer service requests.

Benefits of the integration include:

• Seeing the full picture of Customer Success with ServiceNow data in Gainsight.
• Syncing data like tickets created along with their status and priority, is crucial for understanding the health of the customers in Gainsight.

After a ServiceNow connection is established from Gainsight, ServiceNow data can be synced with Gainsight from the following ServiceNow objects:

• Account
• Contact
• Incident
• Request
• User
• User Group
• Customer Services
• Problem data
• Custom data

Once ServiceNow data is synced, you can generate strategic reports on this data, trigger health scores based on support data, and so on.