With the SupportLogic Connector for Gainsight, customer success managers can:
Actively monitor top customer issues
Pinpoint and reduce product friction
Act on customer churn predictions
Stop ﬁreﬁghting customer escalations
Understand and act on negative sentiment
SupportLogic’s AI analyzes every support ticket to extract customer signals, including but not limited to frustration, confusion, and negative sentiment, to establish contextual scores over time and preemptively predict escalations. Whenever SupportLogic detects a notable event, it is automatically pushed to Gainsight and the customer account where this signal was detected.