Act on customer support insights directly in Gainsight


With the SupportLogic Connector for Gainsight, customer success managers can:

  • Actively monitor top customer issues
  • Pinpoint and reduce product friction
  • Act on customer churn predictions
  • Stop firefighting customer escalations
  • Understand and act on negative sentiment


SupportLogic’s AI analyzes every support ticket to extract customer signals, including but not limited to frustration, confusion, and negative sentiment, to establish contextual scores over time and preemptively predict escalations. Whenever SupportLogic detects a notable event, it is automatically pushed to Gainsight and the customer account where this signal was detected.

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