Zoho CRM manages your customer relations in an efficient manner. It acts as a single repository to bring your sales, marketing, inventory management functions, and customer support activities into one platform.
Gainsight combines multiple and disparate sources of customer data into a central, CRM-agnostic source. This data is used to generate insights on business data so you can reduce churn, identify upsell/cross-sell opportunities, and more.
Integrating Zoho data with Gainsight enables you to:
Use the Surveys to build Reports and orchestrate actions as required through CTAs.
Send Reports to the internal team to draw insights on business data.
Pitch Gainsight solutions to customers based on the data synced to Gainsight.