Customer Success Manager
Description
inquirED was founded by teachers with the mission of bringing inquiry-based learning to every student. Inquiry Journeys, inquirED’s elementary social studies curriculum, is used in schools and districts in 30+ states to help students develop deep social studies content knowledge and build the skills essential for a thriving democracy.
inquirED’s Partner Experience team is seeking an experienced Customer Success Manager to help build our customer success function for our fast growing pool of school and small-district partners. We are looking for someone who is both relational and data-driven. You will leverage these mindsets to identify the needs of our partners and provide support and strategic guidance. You will play a crucial role in ensuring the success of our valued partners and drive retention, expansion, and advocacy.
Requirements:
- Experience using a customer success software (Gainsight preferred)
- Background in education preferred
- Understanding of health scoring, risk factors, and CSM playbooks
- Relational and data-driven
- Knowledge of/experience with inquiry-based learning
- Presentation and training skills
- Strong interpersonal and communication skills
- Thrives in ambiguity
- Travel required
Why work for us:
- Health and Wellness: Competitive medical, dental, and vision plans.
- Impact: Growing startup where your voice matters and you can make a real impact.
- Work from Home: Almost all of our roles are fully remote – tech stipend included!
- Time Off: Flexible PTO plan that’s about getting the work done, not clocking hours.
- Other Benefits: 401K matching, parental leave, and 12+ paid holidays.
*Please note that because of the high volume of applications, we are only able to respond to applicants moving forward in the process.