Let’s get this out of the way at the very beginning: I don’t have a lot of credibility when it comes to Customer Success, or enterprise software, or the SaaS industry. I’m a copywriter. When I started this gig in February, I had four years of writing consumer tech articles, a couple dozen album reviews,
As more and more companies wake up to the value of positive user experiences, they’re racing to build out their customer success teams. Unfortunately, if you’re a leader who’s in charge of spearheading customer success and you don’t have clear customer success organizational charters guiding you, your world may feel a bit chaotic. We’re here
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A paleo-forensic team pieced together the
Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Matt Lindeman is VP of Customer Success at Guidespark. When onboarding a new team member, it’s important to clarify your expectations for basic etiquette when working with customers. But this topic is often overlooked during new-hire training. I’m excited to co-write this blog
I’m waiting on the corner of Broadway and 12th in Oakland, California. Google says there’s some really great Indian food near the Tribune Tower. (There is! The naan is crazy-delicious.) I’m eavesdropping on two locals also waiting for the lights to change. “Do you know what’s going on at the Marriott?” “No, but did you
Post contributed by David Sroka, CEO of Point of Reference The PULSE 2016 event provided a real epiphany for me. I hadn’t realized just how far this function had come, although the reason it has makes perfect sense. As a newly minted technology partner, I came to learn how Customer Success professionals thought about customer
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A paleo-forensic team pieced together the
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A paleo-forensic team pieced together the
Geologists from Stanford University recently made an astounding discovery. Drilling core samples in Palo Alto, a thousand feet below Sand Hill Road, they discovered the fossils of an ancient civilization. Their excitement grew as excavation revealed a Neanderthal community with complex tools, written language, and a primitive subscription economy. A paleo-forensic team pieced together the
We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving CEO. Talkdesk Senior Manager of Field Marketing, Leah Kahn, sat down with Nick to talk to him about everything… except customer experience and football. We thought we’d save the shoptalk