You’ve probably noticed that customers don’t want to wait in line for help. They expect answers instantly, on their own terms. Businesses have taken note: research from Deloitte shows that 85% now offer self-service options. Yet Deloitte also found a clear gap between the features companies provide and what customers actually need—signaling that it’s time

Hey there, expansion enthusiasts! If you’re on the front lines of securing revenue, then you know that spotting opportunities for growth is like finding hidden treasures. At Gainsight, we’re thrilled to unveil our latest State of Customer Expansion report—a roadmap that’s tailor-made for teams that are all about growing revenue. Our biggest takeaway? Real-time insights,

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space. This collaboration represents an unprecedented step forward

The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack requires CIOs to think more in terms of partnerships than simple subscriptions. Concerns of scale, security, and power all stay top of mind for CIOs. “Scale is important—I need vendors I can

Pulse Europe is only two months away and we are getting fired up! It’s an event unlike any other. Not only does it bring the brightest minds and best community in all of customer success (CS), Pulse is also the best place to get a look at Nick Mehta’s impressive shoe collection. With so much

A few decades ago, the predictions for 2024 included flying cars and robots everywhere. While some of our ideas came true, most did not. In fact, looking back on everything we thought we would have by now only shows us how hard it is to predict what the future will hold. Instead, the best we

Customer Success (CS) has always been about more than just keeping customers happy; it’s about ensuring they achieve their desired outcomes. But let’s be honest—traditional methods of gauging customer health and engagement often feel like trying to predict the weather with a sundial. Were those methods ever really accurate or effective? Chances are, as a

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? It’s time to squad up with the ultimate power pair: a CRM and a CSP. This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner, companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less. Customer success

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies and their customers. According to