Announcing Gainsight’s New AI Datacenter in Europe!

A joyful person with curly hair, bright sunglasses, and a colorful sweater smiles with closed eyes. They are set against a backdrop of charts and abstract patterns symbolizing the "Power Up Masterclass," accompanied by the text "Blog.

We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) AI datacenter in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI, designed to drive customer retention and growth at scale. For companies across EMEA, the

Posted in AI

Gainsight CS Earns a 2025 Top Rated Award From TrustRadius!

A graphic with the text "We’re proud to be Top Rated on TrustRadius" next to a blue badge that says "TrustRadius Top Rated 2025" with seven stars at the bottom.

Gainsight CS has been recognized as a leader in the 2025 TrustRadius Awards. Trust Radius is a buyer intelligence platform for business technology. They enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. Gainsight CS Wins a TrustRadius Award! “Gainsight earning a TrustRadius Top Rated award reinforces its

3 Ways to Bring AI into Your Workday

Illustration of two people assembling a rocket with gears around them. One holds a tablet while the other adjusts the rocket, symbolizing AI-Powered Customer Success and teamwork driving innovation. "BLOG" appears in the top left corner.

Last month at Gainsight’s Pulse conference, professionals from customer success, community management, and product experience gathered to explore the future of their fields. Among the many highlights was a workshop hosted by Seth Wylie, Gainsight’s Principal of Enterprise AI Transformation. The session, titled AI and the Courageous Art of Making a More Meaningful Day, focused

Posted in AI

Gainsight Amplifies Commitment to Accessibility With Updates to Customer Communities

Illustration of a smiling person with a ponytail looking through binoculars, surrounded by abstract shapes, with "BLOG," a document icon, and a nod to accessibility in customer communities on a yellow background.

At Gainsight, we recognize the power of customer communities in fostering engagement, collaboration, and long-term success. As technology continues to connect people worldwide, it’s crucial that these digital spaces are inclusive for all users. That’s why Gainsight is doubling down on accessibility enhancements within our Customer Communities platform, aligning with the European Accessibility Act (EAA)

Unlocking Expansion: Are You Spotting the Signals That Customers Are Ready to Grow?

Illustration of two people collaborating on a rocket amidst gears and a grid backdrop. One stands on a ladder, fine-tuning the rocket, while the other consults data quality metrics on a tablet. The word "BLOG" is prominently displayed in the top left corner, reflecting insights from Staircase AI.

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes. But how do you uncover the often-hidden signals that customers are ready to grow

Predicting and Preventing Churn with AI

A joyful person with curly hair, bright sunglasses, and a colorful sweater smiles with closed eyes. They are set against a backdrop of charts and abstract patterns symbolizing the "Power Up Masterclass," accompanied by the text "Blog.

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. The stakes are high, and Customer Success teams are at the forefront of addressing this critical