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Customer Success Ideology

In episode 7 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Francis Cordon, VP, Field Operations at Quantum Metric.

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Ep 07: Customer Success Ideology

Persistence. Adam Joseph has interviewed many individuals with diverse backgrounds and varying philosophies on customer success. But Francis Cordon is in a category all by himself. First, Francis is Vice President of Field Operations for Quantum Metric, an information technology and services company. Its platform for continuous product design provides organizations with the ability and new approach in delivering impactful digital products with speed and confidence. He is also a Customer Success advocate, working with a customer-centric philosophy and formula based on user experience, architecture, and performance initiatives.

Francis has another side to him. As a martial artist with over 30 years of practice and study and a podcast host on the subject. But in this Game Changer podcast, he discusses the topic of persistence. Francis said that both in customer success, the martial arts, and life in general, you learn there are no miracles. There are no overnight success stories. No matter what field, industry, or area of study, it takes one trait—persistence. In this podcast, learn how Francis, a man on a mission, advocates the use of perseverance, consistency, and the practice of martial arts to customer success and life.

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