Segment.io (https://segment.iohttps://segment.io), the universal analytics integration layer and Gainsight (www.gainsight.com), the leading Customer Success solution, today announced the availability of an integrated analytics and Customer Success solution. As part of the Gainsight Connect partner ecosystem, Segment.io’s universal analytics integration layer is available now within Gainsight’s Customer Success platform and recommended for joint customers to broaden the 360° view of their customers and drive revenue workflows.
Segment.io’s universal analytics integration layer makes it easy for enterprises to integrate their web and mobile analytics tools such as Mixpanel, Salesforce, Omniture and over a hundred others to existing systems of records, with the flip of a switch. To make these unified customer insights actionable, Gainsight’s Customer Success platform provides a flexible workflow for businesses to capitalize on new sales opportunities and proactively manage customer retention.
Huddle, a mutual customer and provider of cloud-based collaboration and content management software, is using the integrated solution to capture usage data and make it actionable.
“Segment.io made it incredibly easy to collect the data we need to obtain key insights into how users adopt and use Huddle, while Gainsight helps us proactively manage a broad portfolio of customers to drive renewals and facilitate major growth opportunities,” said Dr. Chris Boorman, Chief Customer Officer at Huddle. “We’re excited to use these solutions together to scale our team and deliver the industry’s best customer success program.”
The integrated solution allows companies that gather customer data through Segment.io to send that data to Gainsight with the flick of a switch, enabling faster revenue upsell, cross-sell and growth. The customer behavior and attributes recorded through Segment.io broaden the customer health profile and trigger automated workflow actions, tasks and alerts to drive new sales and expanded relationships.
“Gainsight’s customers have all invested in customer success as a way to grow faster. The discipline has proven itself as a key revenue driver with a growing ecosystem of supporting technologies and capabilities,” said Nick Mehta, CEO of Gainsight. “By integrating a best-of-breed analytics layer, we can provide our mutual customers with the broader view of customer health and the data they need to drive increasingly complex revenue processes.”
“Making customer data actionable has been the last mile challenge for many analytical developers,” said Peter Reinhardt, CEO and co-founder of Segment.io. “With customer success quickly gaining ground as the new de facto standard for managing and nurturing customer relationships, the Gainsight integration on Segment.io will help businesses cross the finish line into actionable insights.”
The integrated solution is available now and is included in the Gainsight Connect Panel and on Segment.io’s integrations page: https://segment.io/docs/integrations/gainsight
Segment.io is the easiest way to install your favorite analytics tools on your website or mobile app. Mixpanel, Salesforce, Omniture, and over a hundred others… It is a layer on top of other analytics tools that lets you integrate with one single API in the place of many. You can easily turn on new tools with the “flip of a switch.”
Gainsight, the first and only complete Customer Success solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie’s List, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.
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Bhava Communications for Gainsight