BASIC
Deeply understand what your users are doing in your product, including what features drive retention and growth; collect and close the loop on feedback so you can improve adoption and overall experience.
INCLUDES:
Analytics
Surveys and Feedback
Professional
Drive product adoption at scale in a highly personalized way by combining the power of rich user analytics with targeted in-app engagements & closed-loop feedback; optimize seamlessly across webapp and mobile.
INCLUDES:
Analytics
Surveys and Feedback
In-App Engagements
Premier
Leverage a complete set of cross-platform, feature, and multi-product capabilities. Layer in enterprise integrations to import and export data and make the most out of your existing infrastructure.
INCLUDES:
Analytics
Surveys and Feedback
In-App Engagements
Enterprise Integrations
Multi-Product Capabilities
Included in All Packages
Unlimited User Seats
Ensure easy access for everyone in your organization who has a stake in product experience and customer success.
Automatic Instrumentation
Save time and engineering resources with instant product feature mapping that includes retroactive tracking.
Native Mobile Capability
Seamlessly integrate rich user analytics and engagements across both webapp and mobile applications.
Email Engagement
Layer in email as an additional way to connect with or reactivate end-users
Enterprise-Grade Security
- SOC-2 Type II
- GDPR Compliant
- SSO
- SDK Hosting & Domain Whitelisting
CDP and Tag Management
- Gainsight
- Segment
- Adobe Launch
Native Integrations
- Salesforce
- Zendesk
- Segment
- Knowledge bases
MORE POWER
FOR ENTERPRISES
Enterprise Integrations
Additional flexibility for complex environments:- REST API
- Data warehouse / S3
- Webhook / Data streaming
Multiproduct Capability
Analyze and drive the adoption of multiple products separately within one instance
GDPR User Preference Settings
Set user tracking and engagement preferences to comply with GDPR and other standards
Access to Product-Led Growth Best Practices
Growth requires a thoughtful product-led strategy, but coming up with one isn’t easy. Whether you are just getting started or are ready to push the envelope, we provide access to a library of up-to-date content on proven methods and insights to help you tactically drive onboarding, adoption, retention and expansion via your product.
The Essential Guide to Product Analytics
A comprehensive guide for Product leaders. As a part of the product function, a huge weight lies on your shoulders. You’re tasked with creating the very thing that your business is marketing, selling, and relying on to give them a competitive advantage. On top of that, you’re responsible for driving adoption and usage, but you’re distanced from your users. And how exactly are your product investments impacting the business?
Ask an Expert: The Tools and Tricks Every Remote Product Team Needs
This blog post is written by guest author, Steve Johnson, CEO and founder of Under10 Consulting and former VP and Founding Instructor at Pragmatic Institute. Steve is an author, speaker, and product coach. In my first product management job, I was based in Virginia and my developers were in California.
10 In-App Engagements to Boost User Experience
Wednesday, 20 May, 10:30 am - 11: 30 am GMT+1 In-app engagements are an extremely effective method of increasing user engagement and retention. Studies show that products with in-app engagements see a 3x boost in engagement and a 4x increase in conversions.
Aligning Your Product and Customer Success Teams Drives Growth
A seamlessly integrated suite for your Product and Customer Success teams provides the technology you need to deliver the exceptional experiences and tangible outcomes they demand from your product.
UNIFIED UNDERSTANDING
Of accounts, users and features.
SHARED INSIGHTS
Of customer health and product value.
COORDINATED ACTION
For a seamless customer experience in and out of the product.
SERVICES AND
SUPPORT
Professional Services
Fast, guided onboarding with self-serve options so you can achieve quick time-to-value.
24/7 Technical Support
Receive fast, always-on assistance by submitting a support ticket, searching our knowledge center, or engaging with our online community.
Strategic Client Outcomes Support
Get hands-on guidance to implement product-led growth best practices with a Client Outcomes Manager dedicated to your success.
