TSIA and Gainsight: 2017 Customer Success Technology Stack Image

TSIA and Gainsight: 2017 Customer Success Technology Stack

It’s clear that the line between practice and technology in the modern marketplace has been completely erased. Customer Success isn’t an outlier—in many ways, it exists because of and inseparable from the technology used to implement it as a business strategy. Delivering prescriptive time-, event-, and value-based adoption plays are critical workflows to ensure that customers receive maximum value from their technology suppliers. But how do you execute at scale? In this paper, TSIA’s industry-leading research will guide you through the critical elements of a best practices Customer Success tech stack, including:
  • Consumption Monitoring
  • Recurring Revenue Management
  • Upsell/Cross-sell
  • And more
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