Deliver engaging dialogues at scale, create future champions and deliver a world-class customer experience with Gainsight.
Gainsight, the first and only complete Customer Success solution, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The company’s SaaS solution uses predictive analytics to drive revenue from sales, usage, support, survey and other sources of external customer data. Gainsight helps you:
- Send personalized, contextually relevant batch emails or triggered emails based on cross-channel behavior to nurture upsell and cross-sell
- Automatically monitor advocate departures or influencer arrivals by title, company, location or departments via social networks
- Conduct surveys at important milestones of customer journey, and use survey results to segment customers into appropriate nurture tracks