Resources Library

Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…

Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…

Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…

How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…

This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…

This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…

In this ebook, you will learn the value of a great product experience, the components necessary to deliver it, and best practices to align your…

Explore the evolution of Customer Success over the last 10 years, including why today’s customer is in the driver’s seat.

It’s Time to Make Your CS Team a Growth Driver According to the 2022 Customer Success Index, companies are starting to experiment with ways that…

Learn how to align your teams seamlessly, from CS to Product to Sales to the C-suite It’s 2022 and 95% of companies Gainsight surveyed this…

Implement faster with Gainsight’s new Configuration Wizard. Get started with the industry’s leading customer success platform, using a guided approach to: Connect & Sync Your…

SaaS Companies Are Doubling Down on Product-Led Growth The data is clear! The Product-Led Growth Index 2022, a report from Gainsight, in partnership with RevOps…

In today’s SaaS-driven world, software companies are increasingly flipping the script and using their own products to get to the next level. To do this,…

This ebook is for product professionals that need clarity so that they can continue to be confident in what they are building. Product leaders spend…

How Cross-Functional Teams Influence CS Outcomes Customer success alignment means more than agreeing CS is important. To really make an impact, everyone must be clear…

How To Win At Customer Onboarding Of all of the moments of truth along the customer journey, the onboarding process might be the most impactful…

Power Customer Outcomes With Powerful Health Scorecards An important milestone for early maturity customer success teams is establishing a meaningful and effective health scorecard. Your…

Meet Your Customer Success Revenue Partners Companies across industries recognize the role CS has in driving higher company growth and valuation. But just like anything,…

Get complete visibility into the customer journey Align acquisition, retention, and expansion efforts Power deeper product adoption and roadmap strategy Scale adoption and advocacy efforts…

Create Organizational Alignment To Your Customer Success Priorities Business transformations are hard! They require significant amounts of patience, energy, and incredible degrees of resilience. Saying…

Learn the basics of customer success and how to measure your progress Building a customer success function can be a daunting task, but it doesn’t…

All Signs Point to Growth. New Report Shows Growing ROI of Customer Success. Now available from Gainsight, in partnership with RevOps Squared: The Customer Success…

According to a 2022 Harvard Business Review study, 96% of respondents believe the quality of an organization’s digital product experience has a direct impact on…

What’s inside: What is product-led growth? The product-led flywheel Strategic and tactical guidance on driving onboarding, adoption, retention, and growth using in-product experiences Using Gainsight…

Six simple steps to starting your customer success strategies Customer success is not only an essential part of winning businesses from SaaS to healthcare. It…

Scaling is critical to every business, even if it’s not something that happens to everyone. All companies begin with the idea that they’ll build something…

Looking for a complete guide to effective Customer Success? Download our eBook to find out all the tools you need to boost retention, drive user…

Take our PLG readiness assessment to see how your strategy stacks up and discover what you need to do to build a best-in-class PLG strategy.…

Use this template to help itemize your budget requests for the next fiscal year.

Almost 10 years ago, we released the 10 Laws of Customer Success. At the time, we hoped to get people excited about Customer Success, build…

Alignment means that everyone in the organization must give up their passive understanding of customer success and its goal. It demands active participation from every…

We spoke to product leaders from 11 of the top B2B SaaS companies to learn about their strategies for product development, GTM, growth, and measurement –…

Find out how an investment in Gainsight can drive a measurable impact in annual recurring revenue and overall enterprise value over a 5-year period.

Watch our two-minute product demos and learn how to retain and grow your customers at scale.

Looking to select the right Product Experience platform between Gainsight PX or Pendo? We’ll help you cover all of your bases for research. The following…