Search Results for: pickens

Now that we’re in the season of New Year’s Resolutions, you might be pondering a few questions: “Am I doing my job well?” “How do I compare to others in the industry?” “Am I spending my time in the right way?” These are questions that even the best of us wonder about from time to

Allison Pickens is VP of Customer Success and Business Operations at Gainsight Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. If you’re living in Excel and PowerPoint, then preparing for board meetings takes time. That’s time that you’d probably prefer to spend on actually driving toward

(The reports below are real but the data is blurred to protect the innocent…) If you haven’t heard yet, we recently raised $50 trillionbillionmillion in Series D funding led by Insight Venture Partners (there is a great article from Forbes about it here). And as I mentioned previously, the biggest story from the financing round

Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. During our Pulse Europe conference, I moderated a dinner discussion among a group of 30 Gainsight customers. I kicked off the discussion with one question: “How would you define Customer Success?” One participant immediately responded, “That’s easy. Customer

Allison Pickens is VP of Customer Success & Business Operations at Gainsight Last week, I talked about how other departments can work more closely with Customer Success, to the benefit of the customer. Today, I’ll discuss how those departments themselves benefit from working more closely with the CS team. In other words – what’s in

Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. How to manage renewals and expansion is one of the most hotly debated topics in the Customer Success industry. Here’s how we do it at Gainsight. Reporting Structure The CSM team has always owned renewals and upsell; we’ve

Gainsight (and any good Customer Success tool) claims to help you end your days of customer fire-drills and replace them with sunny days of skipping through fields of daisies hand-in-hand with your customer. That may be slightly hyperbolic but the idea is that Gainsight aims to help you shift from reactive customer management to proactive.

Allison Pickens is VP of Customer Success & Business Operations at Gainsight Why should you learn to build a financial model? You’re in Customer Success, not Finance. Think again. It’s critical for executives to understand the economics of their team. You need to be able to educate the Finance team about how to forecast key

Allison Pickens is VP of Customer Success & Business Operations at Gainsight | Barr Moses leads Customer Success Operations at Gainsight 1 new strategic project per month 1 new process per week 1 new workflow improvement per day That’s how quickly our CSM team innovates. We’re constantly improving what we do. Here are some examples of