Gainsight for Customer Experience Teams
Improving B2B CX Requires More Than Just Surveys
B2B CX Professionals Need B2B CX Platforms
You just received a 10/10 NPS response from your customer. Life should be good.
But what happens when you dig in and find out that usage is down, support tickets are unresolved, and some of the issues are in fact product bugs.
Gainsight CX is the purpose built platform for B2B Companies, making sure you take the right action at the right time to improve the customer experience.
Listen to All of Your Customer Feedback
Launch multi-step, dynamic customer feedback journeys
Bring all of your structured and unstructured data into a single view, including surveys, meeting notes, online reviews, and more
Turn disparate data into actionable customer health scores
Take Impactful Cross-Functional Action
Identify root causes of problems and quickly solve them
Work together across functions and in collaboration with your customers
Combine digital and human engagement to automate and scale
Identify Trends and Improve Company-wide CX
Track the impact of your teams actions on NPS over time
Correlate how improvements in NPS affect churn and growth
Leverage text analytics to identify root cause issues from unstructured feedback
Related Information
Civitas Learning Case Study
Civitas Learning rapidly grows customer advocacy using Gainsight for VoC.
4 Tips For Scaling Customer Experience In B2B
Four out of five B2B companies expect to compete based on CX alone. But will they actually? For most of them, the answer is no.
Yext Case Study
Driving scalable success for customers, Yext increases customer advocacy by 10x.
