Glossary

CSM Software

Gainsight is the first cloud-based CSM software designed specifically to focus on customer churn and retention rates. It combines multiple sources of customer data into a single Customer 360 data warehouse within Salesforce.com and converts that data into meaningful insights that uncover true customer health and identify up-sell opportunities.

In addition, Gainsight CSM software drives the customer success mission across the enterprise by using proactive alerts and built-in workflow management. This means that you take care of your customer issues before they become problems that might increase customer churn. The result is vastly improved customer retention and revenue.