Blog

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around…

I get an email almost every day from other CEOs or CXOs that goes something like this: “What’s a good metric for… [Growth Rate /…

Pulse Europe 2022 is here! The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. Along…

The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator……

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily.  KPIs, or key performance indicators, measure how…

This article was originally published in Built In.  Previous tough times have improved SaaS. This time, it shouldn’t be any different. If you’re my age…

Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Their entry detailed how they used the…

Learn how customer, community, and product-led strategies can build long-term, efficient growth It’s our favorite time of the year—again! If you’re still nursing a case…

This article was originally published in Forbes.  In theory, customer success (CS) and product teams should be the best of friends, even BFFs. In practice,…

This article was originally published on All Business. I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero…

The countdown is on and we’re pumped about Pulse Europe 2022—live, in person, and in London. It is a celebration of all things related to…

Stay focused on your mission and realize durable growth with product analytics Multi-product companies have a lot going for them. They’re dynamic organizations that increase…

We all know the catchphrase: Keep calm and carry on. It’s so ubiquitous, it’s almost a cliche, appearing on t-shirts, coffee mugs, and posters everywhere.…

“What is ROI? How do you measure it? Is it different for every customer?” These are just a few of the questions that customer success…

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies.   But the companies that are…

This story originally appeared in DestinationCRM. The practice of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing…

As the technology market enters a new phase, SaaS leaders face a challenge: how to grow their businesses efficiently. The answer? A well-oiled customer success…

For companies who are just getting started, or who are early in their customer success journey, a common challenge is alignment. Specifically, alignment becomes challenging…

If you’ve ever watched the show Ted Lasso, you’ve noticed that it is in many ways a tale of two coaches: Ted Lasso and Coach…

According to Gainsight research, companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. …

As market conditions shift, the era of growth at all costs has come to an end, and investors now have their eyes on companies that…

Many a classic TV show has been built around the importance of friendship. via GIPHY From Stranger Things to Brooklyn Nine-Nine to, well, Friends, we…

Back to the Future is probably the most famous and beloved time travel movie franchise ever.  The classic adventures of Marty McFly, Doc Brown, and…

On the latest Mehtaphysical Musings, I talked with Jason Knight about the world of product, how it’s evolving, and how we talk about product management…

Originally published on inSided.com on September 30, 2022. When it comes to Community, there’s a common misconception that it’s best for companies who have 500…

Three major impacts all companies should leverage. SaaS is a hefty $152 billion market, partly because tech stacks are growing. Companies use an average of…

B2B companies are scaling fast and CS executives often feel overwhelmed due to limited resources at their disposal. There’s a growing need for time optimization…

This post was originally published on Entrepreneur. The software world is chock-full of models, frameworks, schemas, configs, processes, workflows, journeys, blueprints and so many other…

This was originally published in DevOps. During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are…

This post originally published on CMSWire. First, the bad news … The 12-year tech bull market ended with a crash. Inflation is up. Consumer confidence…

Sometimes we find that the best observations come to us after an event, lecture, or gathering. That is exactly what is happening with Gainsight’s Pulse…

There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are…

Creating alignment in any organization is hard. For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution.…

Data tell a story in customer success.  When interpreted and presented correctly, they reveal what you are doing right or wrong and where you need…

SaaS businesses everywhere are recognizing the power of Community and launching plans to implement a community strategy as part of their customer-facing operations. And luckily,…

This post was originally posted in Inc.  One of my favorite TV shows ever is the 2000s comedy Community. The show features six-ish community college…