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3 Tips for Developing Courses Your Customers Will Love
Kevin Costner's famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital…
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How to Prove the ROI of Your Online Training Program
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative.…
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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education
At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…
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Customer Education Managers & Customer Success Managers: Who Does What?
Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…
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Customer Education and Community: The Scale Engines of Customer Success
The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
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What’s an LMS? Benefits, Types, Features, Cost and More
This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS…
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How to Improve Product Knowledge with Online Learning
If you're not already prioritizing product knowledge, it's time. Learning how to improve product knowledge is one of the best steps toward creating a happier…
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A Guide to End User Training Best Practices
What is Customer Education and Why is It So Important? End-user education is one of the most important parts of providing a good customer experience.…
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What’s a Customer Onboarding Template And Why You Need One
So, you want customers coming back again and again? Of course, you do. Here's the secret: customer education. When done right, customer education equips your customers…
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What’s a Customer Health Score and How to Improve It?
What's a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to…
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Customer Education Statistics You Need to Know
The rise of customer education is hard — no, impossible — to ignore. As more companies realize the benefits of customer education and how it can improve…
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Customer Education for Saas Companies: How to Use It to Drive Product Adoption
What is customer education and why's it important for SaaS companies? Customer education is a strategy you can use to improve the customer experience, product…
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Customer Education Software: A Guide
Successful product companies have one thing in common: Happy customers. Happy customers also have something in common: They know how to use the product in play. The…
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Customer Education KPIs You Need to Know
Customer education is a critical part of most SaaS business models. Software products have notoriously steep learning curves, and even when they aren’t terribly complex,…
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Ten Customer Education Best Practices
A customer education program isn't something you can just launch without much thought. Some thought is required. Here are 10 customer education best practices. Customer…
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What’s Customer Education? Strategies, Best Practices, and More
Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital technology, the barriers to…
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Custom LMS 101
A custom LMS gives you the flexibility to completely tailor the learning experience exactly how you want for your customers, employees, partners or workforce. Customer, employee and…
Check it out What is Blended Learning? Types, Examples, and Everything Else
It may be tempting to take your entire customer, employee or partner education program online. But wait. As we get back to in-person everything (fingers crossed), completely abandoning in-person training…
Check it out Your Complete Guide to Customer Expansion in 2023
The shifting sands of the B2B world are causing costly customer acquisition engines to slow down. Revenue declines are following suit. For B2B companies dealing with shrinking…
Check it out A Simple 5-step LMS Implementation Project Plan
You've decided to replace your old learning management system (LMS), upgrade your existing one, or launch one for the first time. In any case, the issue now becomes:…
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How to Measure Online Training Effectiveness and Get Leadership Buy-in
“Is our online training having a positive ROI?” If you’ve been on an L&D team for any period of time, someone’s asked you this question (probably…
Check it out eLearning ROI: Four Benefits of Online Training + How to Prove Its Value
As a professional, you’ve probably received plenty of questions about eLearning ROI (return on investment) and if your online training program is working. You want to help…
Check it out Five Customer Education Trends You Don’t Want to Miss in 2023
The uncertain times are leaving many B2B businesses in a cloud of mystery. What’s not hanging in the balance, however, is your customers' expectations. In…
Check it out Eight B2B Customer Onboarding Best Practices
Every software product is different — it’s possible your software is unlike anything your customers have seen before. The earliest stages of your business’s relationship…
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