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TRUSTED BY THE TOP CUSTOMER SUCCESS TEAMS WORLDWIDE

Deliver the value your customers demand.

Our technology and expertise allows companies like yours to drive retention and growth by delivering the value customers demand. With Gainsight, get a complete picture of your customer, create exceptional customer experiences, and help your customers realize outcomes at scale.

Gainsight Platform

Align your team around the customer and drive desired outcomes.

  • Empower your team with a single source of truth for every customer, and a comprehensive, accurate health scoring framework
  • Capture every interaction and give your customer-facing teams context, alignment, and a convenient path to next steps with every customer
  • Boost efficiency with proven, prescriptive workflows, proactive alerts, and engaging tech touch programs
  • Save time and make better decisions with simple, but sophisticated analytics for the entire customer journey
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NEW!

Fuel growth with product analytics and personalized user engagement.

  • Understand exactly what users are doing in your product with powerful product analytics
  • Help users get started and point them to high-value features with intuitive, in-product engagement
  • Collect feedback in-app to pair feature usage data with how users are truly feeling
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See why Box chose Gainsight to power customer satisfaction, adoption, renewals, and expansion.

The platform built for customer success.

  • Easily connect multiple customer data sources with powerful integrations
  • Enable your team to work more efficiently with Gainsight’s inviting, intuitive Horizon Experience
  • Accelerate your Customer Cloud journey with a community-enhanced best practices library of Gainsight templates, configurations, out-of-the-box reports, and more
  • Model your business’s unique and nuanced business relationships structures across Gainsight functionality, including multiple products, deployments, or business units
  • Dramatically simplify the path to uncover signals across even the most complex datasets with powerful reporting capabilities
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Optimize renewal and expansion motions to drive revenue.

  • Centralize renewal and expansion management to more effectively forecast and execute on opportunities
  • Deeply understand your customers and stakeholders to more effectively retain and grow your base
  • Drive a programmatic approach to driving retention and growth at scale with robust workflows and collaboration tools
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Deliver superior customer experiences at scale.

  • Easily access all your customer experience data in a centralized view to address the source of experience issues and prove the impact of your experience investments
  • Create a variety of closed-loop surveys necessary for a best-in-class feedback program, including NPS, CSAT, CES, and more
  • Act on the feedback you receive with automated, multi-channel customer journeys
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We're not just talk, we've got proof
ATHENAHEALTH
25 Point Increase In NPS
SURVEYMONKEY
67% Increased Renewals Efficiency
PLURALSIGHT
127% Increased Net Retention
YEXT
50% Increased CSM Efficiency
IMPRIVATA
$15M Influenced Expansion
SERVICETITAN
35% Churn Reduction
 
 
 
 

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