TRUSTED BY THE TOP CUSTOMER SUCCESS TEAMS WORLDWIDE
Align your team around the customer and drive desired outcomes.
- Empower your team with a single source of truth for every customer, and a comprehensive, accurate health scoring framework
- Capture every interaction and give your customer-facing teams context, alignment, and a convenient path to next steps with every customer
- Boost efficiency with proven, prescriptive workflows, proactive alerts, and engaging tech touch programs
- Save time and make better decisions with flexible, intuitive reporting
Fuel growth with product analytics and personalized user engagement.
The platform built for customer success.
- Easily connect multiple customer data sources with powerful integrations
- Enable your team to work more efficiently with Gainsight’s inviting, intuitive Horizon Experience
- Accelerate your Customer Cloud journey with a community-enhanced best practices library of Gainsight templates, configurations, out-of-the-box reports, and more
- Model your business’s unique and nuanced business relationships structures across Gainsight functionality, including multiple products, deployments, or business units
- Dramatically simplify the path to uncover signals across even the most complex datasets with powerful reporting capabilities
Optimize renewal and expansion motions to drive revenue.
- Centralize renewal and expansion management to more effectively forecast and execute on opportunities
- Deeply understand your customers and stakeholders to more effectively retain and grow your base
- Drive a programmatic approach to driving retention and growth at scale with robust workflows and collaboration tools
Deliver superior customer experiences at scale.
- Easily access all your customer experience data in a centralized view to address the source of experience issues and prove the impact of your experience investments
- Create a variety of closed-loop surveys necessary for a best-in-class feedback program, including NPS, CSAT, CES, and more
- Act on the feedback you receive with automated, multi-channel customer journeys