TRUSTED BY LEADING BRANDS
Easily access customer insights in a centralized view.
- Identify the issues that matter most to your customers with our Natural Language Processing (powered by IBM Watson)
- Prove the impact of your actions on CX, retention, and revenue growth
- Stop problems at their source with sentiment-based alerts for your entire organization
Utilize all survey types for a best-in-class customer feedback program.
- Build NPS, CSAT, Customer Effort Score, and any other custom survey you desire
- Save valuable time with survey questions and templates from our best practice library that fit seamlessly into your user experience
- Analyze survey responses to optimize your strategy based on how recipients respond and engage
Scale quickly with automated customer journeys.
- Orchestrate tech touch journeys that engage customers at critical points in their experience
- Capture sentiment when it’s fresh with automated customer journeys triggered by major lifecycle events, and ensure customers receive the right survey at the right time
- Turn happy customers into advocates for your business using prescriptive playbooks
- Address unhappy customers before they become churn risks with sentiment-based alerts
Learn what turns customers into promoters and detractors.
- Report on a wide range of survey metrics including NPS, CSAT, Customer Effort Score, and more
- Improve your customer experience with robust sentiment analysis
- Incorporate sentiment into customer health scorecards to get a deeper understanding of your customer base