360 Customer View
Create a holistic single source of customer truth across your company
Demo the Platform
You’re constantly collecting customer data, but it’s difficult to generate anything useful from that valuable information if it’s spread across different systems. With 360 Customer View, Gainsight aggregates all of your customer data into our best-practice customer model in order to deliver actionable insights across your organization.
Align on a single source of truth
Access all relevant information about the customer, including project timelines, product adoption, digital engagement, and transactional support data.
360 ViewCapture every interaction
Every note, action item, and follow up is captured in a single location, enabling seamless collaboration across your team.
TimelineProvide relevant context for each team member
Drill down to digest insights on the success of a given product or zoom out to understand health across a global organization.
RelationshipsShare learnings with your customers
Provide customers with the transparency to see their current health, usage habits, support cases, and progress on key initiatives.
SharingKey Performance Indicators
- Improves retention by providing relevant context to all customer-facing teams
- Improves efficiency by reducing the time spent gathering information
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By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
Roelf Kuitse, Manager, Customer Success Organization at Imprivata -
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
Ed Daly, Global Customer Success at Cisco -
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
Paul Liebman, Head of Global Customer Success at Eventbrite
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!
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