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Explore the Customer Success Elements

You’re constantly collecting customer data, but it’s difficult to generate anything useful from that valuable information if it’s spread across different systems. With 360 Customer View, Gainsight aggregates all of your customer data into our best-practice customer model in order to deliver actionable insights across your organization.

Align on a single source of truth

Access all relevant information about the customer, including project timelines, product adoption, digital engagement, and transactional support data.

360 View

Capture every interaction

Every note, action item, and follow up is captured in a single location, enabling seamless collaboration across your team.

Timeline

Provide relevant context for each team member

Drill down to digest insights on the success of a given product or zoom out to understand health across a global organization.

Relationships

Share learnings with your customers

Provide customers with the transparency to see their current health, usage habits, support cases, and progress on key initiatives.

Sharing

Key Performance Indicators

  • Improves retention by providing relevant context to all customer-facing teams
  • Improves efficiency by reducing the time spent gathering information

Online Employment Website Builds A New Home for CSMs and a Single View of Their Customers

This Online Employment Website used the Gainsight Elements framework to advance their Customer Success Maturity. This case study focuses on their adoption of the Customer 360° View Element, which was customized from Gainsight’s prescriptive approach to address the specific needs of the company.

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  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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