Customer Success is not just a team or function, it’s a company-wide initiative. Every department plays a role in the mission of Customer Success. With Company Success, Gainsight helps you share customer insights across your company to ensure that every employee has full customer context and the means to drive satisfactory outcomes and experiences.

The Tech Touch Element has been removed from the Periodic Table of Customer Success Elements. We’re constantly re-evaluating the elements based on industry feedback. Click here to learn more about our decision.

Share a single source of truth

Equip everyone with a shared understanding of the customer to enable better decision making and promote customer centricity.

360 View

Collaborate seamlessly

Promote cross-functional action by granting access to customer insights across platforms, including collaboration tools like Slack.


Bring your organization together

Empower every department to drive Customer Success and achieve functional goals.


Key Performance Indicators

  • Increase retention, expansion, and advocacy by orienting everyone in your company around Customer Success.
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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