Tracking the delivery of business outcomes is foundational to Customer Success. Gainsight’s Customer Health enables you to monitor your customers, provides visibility of customer risks, and aligns the organization on opportunities for expansion and advocacy.

Turn data into customer health

Align your organization around key measures of customer health to inform which actions should be prioritized to either mitigate risk or leverage opportunities.


Monitor deployment and adoption

Stay up to date on the activation of licenses, features, or products, and track adoption with or without usage data.

360 View

Track customer engagement

Measure customer engagement across both human and digital touches.

360 View

Measure ROI

Capture delivery of value quantitatively using adoption metrics, and qualitatively through customer feedback and other touchpoints.


Key Performance Indicators

  • Increase retention of at-risk customers by reacting to poor health, and demonstrating the business outcomes you've delivered
  • Increase expansion by targeting healthy customers who may be ripe for upsells and cross-sells
  • Increase advocacy by engaging with your healthiest customers, who have had a positive experience and achieved tangible business outcomes

Sprinklr Measures Outcomes That Matter, Gets Proactive in Risk Management

Sprinklr used the Gainsight Elements framework to advance their Customer Success Maturity. This case study focuses on Sprinklr’s adaptation of the Outcomes Health Element, which was customized from Gainsight’s prescriptive approach to address the specific needs of the company

  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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