Improve customer experience by capturing and acting on customer feedbackDemo the Platform
Your customers are talking to you. Are you listening and responding? Customer feedback is only as useful as the actions they drive. With Experience Management, Gainsight enables you to execute closed-loop Voice of the Customer programs, take action on customer signals in real-time, and deliver insights to improve the overall customer experience.
Automate feedback programs
Automate end-to-end customer feedback programs to send surveys, distill insights, and plan closed-loop action.Survey
Drive cross-functional action
Streamline, collaborate, and escalate follow-up actions seamlessly across your teams.Playbooks
Distill insights across your portfolio
Gain deeper insights into customer sentiment with analysis by segment and advanced text analytics.Text Analytics
Key Performance Indicators
- Increase retention by identifying at-risk customers and proactively working to improve their experience
- Increase advocacy by engaging thoughtfully and consistently with customers who are having an excellent experience
Digital Experience Platform Builds Trust Among Customers With Holiday Readiness Program
This Digital Experience Platform used the Gainsight Elements framework to advance their Customer Success Maturity. This case study focuses on their adoption of the Experience Management Element, which was customized from Gainsight’s prescriptive approach to address the specific needs of the company.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo