Your customers are talking to you. Are you listening and responding? Customer feedback is only as useful as the actions they drive. With Experience Management, Gainsight enables you to execute closed-loop Voice of the Customer programs, take action on customer signals in real-time, and deliver insights to improve the overall customer experience.

Automate feedback programs

Automate end-to-end customer feedback programs to send surveys, distill insights, and plan closed-loop action.


Drive cross-functional action

Streamline, collaborate, and escalate follow-up actions seamlessly across your teams.


Distill insights across your portfolio

Gain deeper insights into customer sentiment with analysis by segment and advanced text analytics.

Text Analytics

Key Performance Indicators

  • Increase retention by identifying at-risk customers and proactively working to improve their experience
  • Increase advocacy by engaging thoughtfully and consistently with customers who are having an excellent experience

Digital Experience Platform Builds Trust Among Customers With Holiday Readiness Program

This Digital Experience Platform used the Gainsight Elements framework to advance their Customer Success Maturity. This case study focuses on their adoption of the Experience Management Element, which was customized from Gainsight’s prescriptive approach to address the specific needs of the company.

  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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