A FEW OF OUR HEALTHCARE CUSTOMERS...

MONITOR YOUR CUSTOMERS’ VITAL SIGNS FOR LOW ADOPTION, SENTIMENT, AND OTHER FORMS OF RISK
  • Collect product, feature adoption and usage data for each of your end-users and personas (e.g., patients, clinicians)
  • Analyze trends to understand what features and workflows drive customer retention, growth and satisfaction
  • Collect specific end-user feedback through surveys presented directly within your product

“With Gainsight, we’re able to operationalize our customer success processes and keep focus on the success of our customers. Our strategic customer planning helps drive retention, our growth efforts have sourced millions in pipeline, and our NPS is exceptional for the industry.”

TONY LENOX

VP, Worldwide Customer Success and Support

Roelf Kuitse Testimonial Screenshot


PRACTICE PROACTIVE, PREVENTATIVE CARE BY PRESCRIBING THE RIGHT CSM ACTIONS
  • Centralize all of your customer data into a single 360-degree view
  • Monitor customer health and proactively diagnose critical risks and opportunities in your customer base
  • Prescribe human and digital interventions to address those risks and opportunities
  • Demonstrate how your team’s activities improve health and generate outcomes for your customers

ENGAGE AND ACTIVATE YOUR CUSTOMERS AT SCALE
  • Deliver personalized customer experiences through human and digital-led interactions that adapt based on end-user behavior
  • Provide just-in-time training to end-users on your next release through personalized in-app engagements
  • Identify successful customers and turn them into advocates

ARTICLE

Gainsight's Proven Onboarding Approach Helps athenahealth

Since its founding in 1997, athenahealth has developed a well-earned reputation as a disruptor in the healthcare IT market...

3 Min Read
ARTICLE

Imprivata Drives Customer Retention and Account Expansion

Imprivata provides a suite of technology tools to equip clinicians in the complex and highly regulated healthcare industry.

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ARTICLE

Omada Health Case Study

Read the case study to learn more about how Gainsight enables Omada to operationalize best practices for customer success and retention.

3 Min Read
ARTICLE

Healthcare Edition: Success Stories From The Field

To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe.

2 Min Read
DATASHEET

Gainsight for Healthcare IT Companies Datasheet

In the highly unique and rapidly evolving Healthcare IT marketplace, your key differentiator will be the outcomes you deliver for your customers.

3 Min Read
DATASHEET

Value-Based Care is Customer Success

I had to have an ACL replacement last year. I somehow managed to hike out of the Grand Canyon on a fully torn knee ligament. I don't recommend it.

3 Min Read