Keep your customers healthy with the top-rated Customer Success Platform, so that they can focus on what’s most important: their patients’ health.
Whether you’re a digital health and wellness, telehealth, electronic medical record, connected medical device, or health insurance company, Gainsight can help you deliver the Preventative Care that enables you to retain and grow your customers.
A FEW OF OUR HEALTHCARE CUSTOMERS...
MONITOR YOUR CUSTOMERS’ VITAL SIGNS FOR LOW ADOPTION, SENTIMENT, AND OTHER FORMS OF RISK
- Collect product, feature adoption and usage data for each of your end-users and personas (e.g., patients, clinicians)
- Analyze trends to understand what features and workflows drive customer retention, growth and satisfaction
- Collect specific end-user feedback through surveys presented directly within your product
“With Gainsight, we’re able to operationalize our customer success processes and keep focus on the success of our customers. Our strategic customer planning helps drive retention, our growth efforts have sourced millions in pipeline, and our NPS is exceptional for the industry.”
PRACTICE PROACTIVE, PREVENTATIVE CARE BY PRESCRIBING THE RIGHT CSM ACTIONS
- Centralize all of your customer data into a single 360-degree view
- Monitor customer health and proactively diagnose critical risks and opportunities in your customer base
- Prescribe human and digital interventions to address those risks and opportunities
- Demonstrate how your team’s activities improve health and generate outcomes for your customers
ENGAGE AND ACTIVATE YOUR CUSTOMERS AT SCALE
- Deliver personalized customer experiences through human and digital-led interactions that adapt based on end-user behavior
- Provide just-in-time training to end-users on your next release through personalized in-app engagements
- Identify successful customers and turn them into advocates