Customer Success built for AI, designed for retention.
Every email, call, ticket, and touchpoint feeds an agentic system that continuously scores risk, reads sentiment, spots expansion signals, and fires the right workflows automatically. Your team stops digging and starts driving outcomes.
Powering Retention, Growth, and Productivity for Leading Enterprise Companies
Real results across productivity, retention, expansion, and forecasting
Customer 360 & Health
AI-enriched intelligence at the company and relationship level
Everything you need to know about an account lives in one place: health scorecards, product usage, support history, renewal timelines, stakeholder maps, and AI-generated sentiment and engagement signals pulled from your customer communications.
Pre-Built Agents
Risk, handoff, and expansion agents cover every account
AI and agents work around the clock across every customer interaction, surfacing early churn signals, emerging buying intent, and pinpointing desired outcomes before your team even thinks to ask.
Digital Orchestration
AI-orchestrated journeys that reach customers when it counts
Automate customer journeys blending automated emails, in-app guides, surveys, and human touchpoints based on AI-recommended success patterns.
Renewals and Expansion
Keep revenue on track and increase expansion ARR
Renewal likelihood and risk update continuously as new AI signals arrive, surfacing at-risk accounts 3 months faster. Expansion signals score each account’s growth readiness and push qualified leads directly into your CRM, so Sales and CS work from the same picture at the same time.
Success Planning & Playbooks
Make customer outcomes visible and repeatable
Create AI-generated Success Plans tied to real business outcomes that continuously improve based on what’s working. Guide teams with repeatable, collaborative playbooks that bring you and your customer together to achieve their goals.
Customer Feedback
From feedback to follow-through
Analyze every survey response, note, and call summary automatically to surface trending topics and sentiment shifts in real time, inside Gainsight and delivered in the tools your team already works in. Customer signals are no longer buried in feedback, surfaced along with AI recommendations to take action.
Gainsight MCP
Bring customer context into every AI workflow with MCP
Gainsight MCP makes your complete customer context (health scores, open risks, sentiment, renewal timelines) available to every LLM, agent, and workflow your team builds on. Get informed outputs, take action in Gainsight from your LLM, and build on top of Gainsight’s robust infrastructure without UI limitations.
Gainsight Agent Studio
The CS platform you can build on
Gainsight has always been where CS teams work. Now, it’s where they create. Design custom AI workflows, skills, and dashboards using natural language, with full access to your Gainsight data and full respect for your governance model.
A Leader in the Gartner Magic Quadrant for Customer Success Platforms
Recognized as a Leader for our ability to execute at scale and support complex portfolios, operational reliability, and predictable CS outcomes.
A Leader in The Forrester Wave™: Customer Success Platforms
Recognized as a Leader for advancing CS maturity, turning insight into action, driving expansion, and aligning CS to revenue.
Customer Success rebuilt for AI
Let AI detect the risk, surface the opportunity, and trigger the right action so your team can focus on driving outcomes.
