Your customers expect a seamless experience when working with your company. Gainsight’s Lifecycle Management enables you to collaborate effectively across functions in order to execute on key “moments of truth” across the customer journey.

Drive the customer journey

Deliver a seamless experience for each customer throughout their lifecycle using a combination of in-person and digital touch points.

Journey Orchestrator

Collaborate effectively

Ensure your cross-functional team takes the right course of action through onboarding, executive reviews, renewals, and other key moments in their journey.

Playbooks

Track Milestones

Monitor progress towards key milestones by leveraging data-rich scorecards, reports, and dashboards.

Reports & Dashboards

Scale your engagement

Send automated and semi-automated emails, surveys, and video messages to consistently engage your customers at scale.

Video Messaging

Key Performance Indicators

  • Increase retention by delivering a consistent customer experience and continuously driving customer outcomes
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

Schedule A Demo