Build alignment with customers by consistently engaging with key client stakeholdersDemo the Platform
As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.
Engage key stakeholders at scale
Schedule and carry out personalized, executive interactions at key moments along the customer journey.Playbooks
Align your team
Ensure that everyone in your organization—from CSMs to Account Managers to the CEO—is aware of the full context of the latest executive-level client interactions.360 View
Mitigate risk from organizational changes
Customers' priorities are constantly shifting, and never more that during changes in leadership or team structure. Establish personal relationships that will give you advance notice of important changes and rapid reports of any unexpected news.Sponsor Tracking
Key Performance Indicators
- Retain customers by building and maintaining personal relationships with key stakeholders
- Increase potential for expansion by closely aligning actions with customer priorities
Software & Advisory Services Provider Revamps Customer Journey and Improves CSAT by 10% and Net Retention by 20%
This Software & Advisory Services Provider used the Gainsight Elements framework to advance their Customer Success Maturity from Insights & Actions to Outcomes. This case study focuses on their adaptation of the Stakeholder Alignment & Success Planning Elements, which were customized from Gainsight’s prescriptive approach to address the specific needs of the company.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo