As your customers change priorities and shift strategies, maintaining alignment with their executives and decision makers becomes paramount. With Stakeholder Alignment, Gainsight helps you set up a regular process for executive check-ins, monitor when there are organizational changes, and keep an eye on stakeholder sentiment over time.

Engage key stakeholders at scale

Schedule and carry out personalized, executive interactions at key moments along the customer journey.

Playbooks

Align your team

Ensure that everyone in your organization—from CSMs to Account Managers to the CEO—is aware of the full context of the latest executive-level client interactions.

360 View

Mitigate risk from organizational changes

Receive automated alerts that notify your team when key stakeholders get promoted, take on different responsibilities, or leave an organization and use Playbooks to execute the appropriate set of actions.

Sponsor Tracking

Key Performance Indicators

  • Retain customers by building and maintaining personal relationships with key stakeholders
  • Increase potential for expansion by closely aligning actions with customer priorities
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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