Leverage automation to drive adoption, retention, advocacy, and expansion at scaleDemo the Platform
Customer Success at scale requires the use of fully-automated and semi-automated digital engagement. With Tech Touch, Gainsight deploys best practice strategies to drive adoption, retention, expansion, and advocacy across your entire customer base.
Automate customer journeys
Trigger timely and relevant client interactions based on customer data and behaviors, from welcome emails, to new product release notifications, to featured content and more.Journey Orchestrator
Upsell and cross-sell at scale
Use data to automatically trigger personalized outreaches to drive expansion.Scorecards
Mobilize your long-tail of advocates
Set automatic invitations to ask successful customers if they want to participate in advocate programs such as testimonials, online reviews, or case studies.Surveys
Deliver a hybrid model
Scale your Customer Success program by planning and executing customer journeys that combine automated engagement with in-person interactions triggered at exactly the right time.Playbooks
Key Performance Indicators
- Drive retention, advocacy, expansion, and efficiency at scale by effectively automating best practices used within higher-touch accounts
Dell Boomi Engages Long-Tail Customers with a Human Touch
Dell Boomi used the Gainsight Elements framework to advance their Customer Success Maturity from Insights & Actions to Outcomes. This case study focuses on Dell Boomi’s adoption of the Tech Touch Element, which was taken from Gainsight’s prescriptive approach and customized to address the specific needs of the company.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo