• Platform

    A powerful platform built to turn disparate customer data from multiple sources into insights that drive measurable business outcomes.

  • Insights

    Centralize that data in Gainsight to get to a single source of customer truth.

  • Outcomes

    Institute processes and plans that enable your team to take a systematic approach to capturing and delivering customer objectives.

  • Feedback

    Listen to customer feedback and act to improve the overall customer experience.

  • Engagement

    Orchestrate every step of the customer journey to deliver personalized experiences at scale.

  • Collaboration

    Collaborate across functions to get everyone in your company aligned in driving customer outcomes.

  • Predict and manage risk

    Gainsight apps empower your team to quantify the warning signs of churn. Your customer data is transformed into rich insights through powerful software, enabling you to become predictive. Use our apps to take action to manage risk proactively.

  • Operationalize expansion

    Your customer base is your best growth engine—but do you have the technology to maximize revenue expansion? Gainsight apps help you identify white space to turn positive customer outcomes into larger financial footprints in your company and product.

  • Cultivate advocacy

    Positive online reviews, case study participation, community engagement—they're all nice to have for very lucky companies. Or are they? With Gainsight's apps, you can identify great candidates for advocacy asks and run a world-class customer marketing operation at scale.

Insights

Turn disparate data into actionable insights

Customers create a stream of data with every action they take; from website clicks to support ticket submissions. Centralize that data in Gainsight to get to a single source of customer truth. Highly visual reports make this data consumable and relevant to everyone involved in serving the customer.

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Feedback

Your customers are talking - are you listening?

Customers have opinions. They want to tell you how they feel about your product, your service, and your company. Listen to their opinions and act on them to improve the overall customer experience. Analysis powered by AI makes it easy to identify trends in sentiment.

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Engagement

Keep your customers engaged throughout the entire customer journey

Customers want personalized engagements that help them get the most value from your products and services. Orchestrate every step of the customer journey to deliver personalized experiences at scale. Gainsight “listens” for signals in customer data to dynamically adapt a customer’s path in real-time according to their behaviors.

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Collaboration

Customer Success is a team sport

Customers expect everyone they interact with at your company to understand them and their goals and objectives. Collaborate across functions to get everyone aligned in driving customer outcomes. Whether they are fellow employees or external partners, coordinate your team’s actions to drive customer outcomes and experiences.

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Outcomes

Deliver the outcomes your customers demand

Experience is important, but delivering on your customer’s desired outcomes is critical for B2B companies to drive retention and expansion. Institute processes and plans that enable your team to take a systematic approach to capturing and delivering customer objectives. Capture your customer’s long-term goals in a strategic plan to align your team’s actions accordingly.

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  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite
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WE ARE THE CUSTOMER SUCCESS COMPANY

Innovative companies are protecting and nurturing their most valuable asset—their customers—with the power of Gainsight's award-winning platform.

Our customers use the Gainsight Platform to predict and manage customer risk, operationalize the customer lifecycle, and coordinate actions across their teams to drive expansion and advocacy at scale.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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