Customer Success Delivered
Gainsight will help you programmatically drive client outcomes across all your customer segments.Schedule a Demo
A powerful platform built to turn disparate customer data from multiple sources into insights that drive measurable business outcomes.
Centralize that data in Gainsight to get to a single source of customer truth.
Institute processes and plans that enable your team to take a systematic approach to capturing and delivering customer objectives.
Listen to customer feedback and act to improve the overall customer experience.
Orchestrate every step of the customer journey to deliver personalized experiences at scale.
Collaborate across functions to get everyone in your company aligned in driving customer outcomes.
Predict and manage risk
Gainsight apps empower your team to quantify the warning signs of churn. Your customer data is transformed into rich insights through powerful software, enabling you to become predictive. Use our apps to take action to manage risk proactively.
Your customer base is your best growth engine—but do you have the technology to maximize revenue expansion? Gainsight apps help you identify white space to turn positive customer outcomes into larger financial footprints in your company and product.
Positive online reviews, case study participation, community engagement—they're all nice to have for very lucky companies. Or are they? With Gainsight's apps, you can identify great candidates for advocacy asks and run a world-class customer marketing operation at scale.
Turn disparate data into actionable insights
Customers create a stream of data with every action they take; from website clicks to support ticket submissions. Centralize that data in Gainsight to get to a single source of customer truth. Highly visual reports make this data consumable and relevant to everyone involved in serving the customer.Explore Insights
Your customers are talking - are you listening?
Customers have opinions. They want to tell you how they feel about your product, your service, and your company. Listen to their opinions and act on them to improve the overall customer experience. Analysis powered by AI makes it easy to identify trends in sentiment.Explore Feedback
Keep your customers engaged throughout the entire customer journey
Customers want personalized engagements that help them get the most value from your products and services. Orchestrate every step of the customer journey to deliver personalized experiences at scale. Gainsight “listens” for signals in customer data to dynamically adapt a customer’s path in real-time according to their behaviors.Explore Engagement
Customer Success is a team sport
Customers expect everyone they interact with at your company to understand them and their goals and objectives. Collaborate across functions to get everyone aligned in driving customer outcomes. Whether they are fellow employees or external partners, coordinate your team’s actions to drive customer outcomes and experiences.Explore Collaboration
Deliver the outcomes your customers demand
Experience is important, but delivering on your customer’s desired outcomes is critical for B2B companies to drive retention and expansion. Institute processes and plans that enable your team to take a systematic approach to capturing and delivering customer objectives. Capture your customer’s long-term goals in a strategic plan to align your team’s actions accordingly.Explore Outcomes
WE ARE THE CUSTOMER SUCCESS COMPANY
Innovative companies are protecting and nurturing their most valuable asset—their customers—with the power of Gainsight's award-winning platform.
Our customers use the Gainsight Platform to predict and manage customer risk, operationalize the customer lifecycle, and coordinate actions across their teams to drive expansion and advocacy at scale.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo