The Platform Built for Customer Success
A powerful platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.Demo the CS platform
A powerful platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.
Use our data connectors to easily connect multiple sources of customer data to Gainsight.
Model and manage the success of complex real-world customer relationships.
Workspaces optimizes customer operations for organization-wide visibility and coordination.
Enjoy flexibility and full control over your object structure, schema, and data within Gainsight.
The Workflow Engine is designed to improve your underlying customer data to produce superior customer outcomes.
Best Practices Library
Import best-in-class Customer Success assets directly into your Gainsight environment.
Gainsight’s purpose-built platform is designed for delivering Customer Success. Everything from the way we structure your customer data to our powerful data processing and workflow engines were built with the goal of delivering customer outcomes in mind.
To grow your business, you need to continuously acquire new customers while nurturing existing ones. Gainsight enables you to deliver Customer Success to an increasing client base and across multiple segments.
Eliminate wasted time and resources by making data-driven decisions. Gainsight’s Platform incorporates the latest in artificial intelligence and machine learning to ensure both your digital and human efforts are making a difference for your customers.
Explore the Power of Gainsight’s Platform for Customer Success
Use our data connectors to easily connect multiple sources of customer data to Gainsight. Connectors include Amazon S3, Gainsight APIs, Segment.io, Mixpanel, Google Analytics, Zendesk, Marketo, and more.
Enjoy flexibility and full control over your object structure, schema, and data within Gainsight. Manage all aspects of your data architecture through an administrative interface to continually adapt your schema as your business evolves.
Model and manage the success of complex real-world customer relationships. Model the multiple products, deployments, or services that you’ve sold to a single customer without losing sight of their overall account hierarchy. Gainsight’s data structures are built around a standard model, enabling all of Gainsight’s functionality to be applied to every dimension of the customer relationship.
The Workflow Engine is designed to improve your underlying customer data to produce superior customer outcomes. It can perform powerful, multi-step, in-memory transformations for large datasets in Gainsight within a single rule. Transformations include aggregations, multi-dataset merges, formulas, and time-series calculations; helping your team to better identify meaningful data signals.
Workspaces optimizes customer operations across different lines of business, and enables organization-wide visibility and coordination. Each business line has full control over Gainsight, from admin capabilities to data permissions to end-user experience. All your business lines can operate within one environment without sacrificing the flexibility they need to run their operations.
Best Practice Library
Import best-in-class Customer Success assets directly into your Gainsight environment. Gainsight’s best practice library distills the learnings from our customers, community, and leadership and turns them into real-world workflows. Assets support all areas of the Gainsight product including: Playbooks, Email Templates, Surveys, Rules, and Reports.
Customer data and interactions are flowing in and out of your tech stack, all across your company. Gainsight has the integrations you need to consolidate customer data from all your disparate sources and drive action through all your customer-facing systems.See our integrations
- Data Access & Permission Controls
- Single Sign-on Support
- 2-Factor Authentication
- Data Encryption
See how Gainsight can help you drive customer outcomes. Click the button to schedule an overview of GainsightSchedule A Demo