• Applications

    A powerful platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients.

  • Connectors

    Use our data connectors to easily connect multiple sources of customer data to Gainsight.

  • Business Modeler

    Model and manage the success of complex real-world customer relationships.

  • Workspaces

    Workspaces optimizes customer operations for organization-wide visibility and coordination.

  • Data Architect

    Enjoy flexibility and full control over your object structure, schema, and data within Gainsight.

  • Workflow Engine

    The Workflow Engine is designed to improve your underlying customer data to produce superior customer outcomes.

  • Best Practices Library

    Import best-in-class Customer Success assets directly into your Gainsight environment.

  • Powerful capabilities

    Gainsight’s purpose-built platform is designed for delivering Customer Success. Everything from the way we structure your customer data to our powerful data processing and workflow engines were built with the goal of delivering customer outcomes in mind.

  • Scalability for the long-term

    To grow your business, you need to continuously acquire new customers while nurturing existing ones. Gainsight enables you to deliver Customer Success to an increasing client base and across multiple segments.

  • Intelligence in all actions

    Eliminate wasted time and resources by making data-driven decisions. Gainsight’s Platform incorporates the latest in artificial intelligence and machine learning to ensure both your digital and human efforts are making a difference for your customers.

Explore the Power of the Gainsight Platform

Connectors

Use our data connectors to easily connect multiple sources of customer data to Gainsight. Connectors include Amazon S3, Gainsight APIs, Segment.io, Mixpanel, Google Analytics, Zendesk, Marketo, and more.

Data Architect

Enjoy flexibility and full control over your object structure, schema, and data within Gainsight. Manage all aspects of your data architecture through an administrative interface to continually adapt your schema as your business evolves.

Business Modeler

Model and manage the success of complex real-world customer relationships. Model the multiple products, deployments, or services that you’ve sold to a single customer without losing sight of their overall account hierarchy. Gainsight’s data structures are built around a standard model, enabling all of Gainsight’s functionality to be applied to every dimension of the customer relationship.

Workflow Engine

The Workflow Engine is designed to improve your underlying customer data to produce superior customer outcomes. It can perform powerful, multi-step, in-memory transformations for large datasets in Gainsight within a single rule. Transformations include aggregations, multi-dataset merges, formulas, and time-series calculations; helping your team to better identify meaningful data signals.

Workspaces

Workspaces optimizes customer operations across different lines of business, and enables organization-wide visibility and coordination. Each business line has full control over Gainsight, from admin capabilities to data permissions to end-user experience. All your business lines can operate within one environment without sacrificing the flexibility they need to run their operations.

Best Practice Library

Import best-in-class Customer Success assets directly into your Gainsight environment. Gainsight’s best practice library distills the learnings from our customers, community, and leadership and turns them into real-world workflows. Assets support all areas of the Gainsight product including: Playbooks, Email Templates, Surveys, Rules, and Reports.

  • 5 / 5 Stars on TrustRadius

  • 5 / 5 Stars on G2 Crowd

  • 5 / 5 Stars on AppExchange


  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite
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Extend Gainsight Across your Systems

Customer data and interactions are flowing in and out of your tech stack, all across your company. Gainsight has the integrations you need to consolidate customer data from all your disparate sources and drive action through all your customer-facing systems.

See our integrations

Enterprise-Grade Security for Every Industry and Geography

We take security, availability, and confidentiality very seriously. We vigilantly protect our customer’s data with rigorous security controls, strict policies, and constant testing and monitoring. We also meet a list of industry compliance standards.

  • Data Access & Permission Controls
  • Single Sign-on Support
  • 2-Factor Authentication
  • Data Encryption

See how Gainsight can help you drive customer outcomes. Click the button to schedule an overview of Gainsight

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