Gainsight Glossary

Customer Churn Analytics

Churn analytics is hard to measure because it requires historical data on past trends, patterns, customer behavior, customer satisfaction ratings, etc. Gainsight offers advanced customer churn analysis that can be leveraged to increase customer retention.

Gainsight offers the following important features to generate customer churn analytics.

  • Churn Risk Alerts – To get warnings about customers that are at-risk of churning
  • Usage Reports – To identify drops in product/service usage
  • Customer Surveys – To identify dissatisfied customers

Gainsight provides a full view, within Salesforce. com, of the customer survey history to create action plans and close the loop with customers after a survey. With Gainsight, you can understand your customers better, engage them proactively and generate intuitive customer churn analytics.

Schedule a demo with us to learn more about our customer success offerings.

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