Gainsight Glossary

Customer Experience Management Technology

Customer Experience Management tells you what you do not know about your customer and your relationships that can cause a churn. The key to retaining customers is to know everything about them and to appropriately use those insights to your advantage.

Good customer experiences stem from interactions with the usage of a company’s products or services. If a customer experience is good, they will spend more money with that company. But to ensure that you are offering a great customer experience, it is important to listen to the chatter.

With Gainsight’s Customer Experience Management technology, you can automate the collection and analysis process. You get valuable insight into the preferences of the customers quickly and on a regular basis, thus improving customer experience.

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