Customer Satisfaction

Gainsight’s Feedback Management module enables recurring revenue businesses to measure customer satisfaction through surveys and take action based upon survey responses.

• Relationship Surveys define and deliver Net Promoter surveys to clients. View by Salesforce.com account and contact role (e.g., responses from Decision Makers versus Users).
• Transactional Surveys define and deliver surveys after key events (e.g., implementation, post-support case). View by Salesforce.com account and contact role (e.g., responses from Decision Makers versus Users).
• Survey Alerts analyze responses across Relationship and Transactional Surveys. Analyze responses by time, users, customers, response rate, etc.

Gainsight’s platform is 100% focused on customer success and retention; and measuring customer satisfaction is at the heart of the solution.