Gainsight Glossary

Ways To Measure Customer Success

One of the best ways to measure success of an organization is “recurring revenue”. Gainsight provides critical customer intelligence which you can use to measure lifetime revenue generated from your customers.

Gainsight customer success platform provides:

  • Churn Analytics – Calculate, view and analyze churn data for each period

  • NPS vs Revenue Analytics – Track and compare customer satisfaction vs customer size. Identify large customers with low satisfaction ratings

  • Revenue Health Analytics – Track changes in MRR and ARR and drill into list of transactions for any period

With Gainsight, you can measure customer health through follow-ups and surveys and take preventive measures based upon survey responses.

Learn different ways to measure success – get started with Gainsight today!

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