Gainsight Glossary

How To Improve Customer Engagement

Customer engagement is the key to customer retention. Gainsight’s customer success platform provides valuable customer data to manage retention, reduce unexpected churn, identify up-sell opportunities and improve overall customer satisfaction ratings.

Gainsight offers vital customer signs to score customer health, periodically. You can perform predictive analytics to drive customer engagement and retention workflows across all departments in your company.

With Gainsight, you can:

  • Combine customer data from multiple sources
  • Convert this data into insights, trends and patterns to identify customer health and business opportunities
  • Drive Customer Success using proactive alerts and built-in workflow management

Gainsight provides early warning about customers that are at-risk of churning. You can identify drop in product usage and take correction actions on dissatisfied customers, as well.

To learn more about how to improve customer engagement, visit

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