Gainsight Glossary

Customer Engagement Management

Customer Engagement Management provides the means to drive the increase in customer value. To increase and improve customer engagement product adoption and customer retention are important. Gainsight’s customer success platform offers valuable insights based on customer data to reduce churn, manage retention, and improve customer satisfaction ratings.

Customer Engagement Management increases conversions, customer success, retention and satisfaction. This in turn improves company’s reputation, their referenceability, revenue and capability to drive referrals from customers.

With Gainsight, you can:

  • Gain insights into which customer is ready for additional sales and which is at risk of churn

  • Solve customer issues

  • Accelerate optimal use to drive revenue

  • Promote valuable characteristics of the product

Leverage customer intelligence data to improve customer engagement, reduce churn while identifying Up-sell opportunities also with Gainsight today!

See Gainsight in Action!