Gainsight Glossary

How To Improve Customer Retention

Improving customer retention is one of the primary tasks of the Customer Success teams. Gainsight is a customer success platform that provides customer and product intelligence to drive adoption and improve customer retention in the long-term. With the Gainsight platform, you can:

  • Create alerts based on important retention criteria such as monthly/annual recurring revenue, NPS, lifecycle events, etc.
  • Analyze customers that have stopped doing business with you or buy less
  • Track and manage escalations
  • Create risk mitigation plans through automated workflows
  • Improve performance of the Customer Success team

Gainsight provides critical churn and down-sell analytics to organize, track and manage historical data and improve customer retention strategies. Get started with Gainsight and improve customer retention scores in no time!

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