Gainsight Glossary

Increase Customer Retention

A combination of market forces has combined to ignite the rapid growth of the SaaS and broader Cloud Computing market. The growing interest in these “on-demand” service alternatives to traditional, on-premise systems and applications has also created bigger challenges for aspiring SaaS/Cloud solution providers.

The economics of the SaaS/Cloud marketplace make it critical that these solution providers increase customer retention to maximize their profitability in order to sustain their businesses.

Customer-driven enterprises are leveraging the power unlocked by customer data in order to increase customer retention while growing the lifetime value of their installed base. With Gainsight, your business can leverage customer intelligence and automation to increase customer retention, identify upsell opportunities and reduce unexpected churn.

See Gainsight in Action!