Gainsight Glossary

Managing Customer Care

Customer care and service is major revenue contributor for a company. Gainsight customer success solution provides you a robust platform that empowers your Customer Care teams with real time customer intelligence to forecast and plan in advance. You can manage renewals and identify at-risk customers (to intervene early).

With Gainsight customer intelligence, you can:

  1. Manage customer care processes
  2. Reduce churn by over 50%
  3. Increase customer retention and interaction by 250%
  4. View drill down stats on each aspect of Customer Success
  5. Correct negative trends before a customer becomes a churn candidate
  6. Reduce report generation efforts for Customer Success teams

With Gainsight, you can be proactive and achieve over 95% on renewals.

To learn more about Gainsight customer care solution, visit

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