Gainsight Glossary

Marketing Customer Satisfaction

Customer satisfaction helps your business achieve business success and a competitive edge over competitors. Satisfied customers are loyal customers and often provide repeat business, referrals and word-of-mouth advertising. Higher satisfaction levels increase customer loyalty, reduce churn and the cost of acquiring new customers.

Gainsight’s customer success management solution gathers information from multiple sources online to create a holistic view of customer’s usage and their expectations about the product. These insights enable you to effectively market the most relevant products and services to them.

A high level of satisfaction delivers many benefits, including:

  • Loyalty
  • Makes repeat purchase
  • Provides referrals
  • Less likely to churn
  • Cost of acquisition is less
  • Ready to buy product at premium prices

Gain more with Gainsight’s customer satisfaction platform. Call us to schedule a demo today!

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