Gainsight Glossary

Product Adoption

Product adoption forms the core of Customer Success. It is imperative to measure user adoption to eliminate churn and improve retention.

Gainsight is a customer success platform that provides intuitive and powerful customer data that improves product adoption. With Gainsight’s product adoption functionality, product planning teams can:

  • Gain visibility into customer data
  • Track usage metrics and key performance indicators
  • Drive roadmap prioritization and feature specification
  • Send timely alerts based upon changes in product or feature usage
  • Identify opportunities and drive up-sell revenue

Run predictive analytics algorithms on your historical customer data to improve product adoption and drive business success. To learn more about how to improve product adoption with Gainsight, call us to schedule a demo.

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