Gainsight Glossary

How To Create User Adoption

Customers are not interested in just buying a product, they also want quality customer experience and a sound business model. To succeed, organizations need a customer feedback mechanism that can provide insights into customer preferences and their changing needs.

Gainsight’s Customer Success Management solution combines monitoring and measurement tools to track customer preferences and provide insights to enhance their offerings.

Gainsight’s User Adoption Management module lets you:

  • Perform monthly comparisons of churn and new customers

  • Track key performance indicators or any number of usage metrics

  • Analyze metrics for individual customers or across the customer base

  • Drive timely alerts based on changes in product or features

Improve customer adoption and experience today with Gainsight.

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