Gainsight Glossary

Revenue Performance Management

Managing churn is important for long-term management of revenue performance. Revenue performance management depends on customer retention and eliminating churn.

Gainsight customer success platform drives recurring revenue through all departments in the enterprise. Gainsight data provides visibility into customer health thereby enabling finance teams to efficiently manage revenue performance.

With Gainsight, you can:

  • Standardize and automate workflow for customer retention
  • Create alerts for recurring revenue growth, performance baseline, survey score, milestones achieved, help desk tickets escalation, lifecycle of a customer, etc.
  • Identify large customers with less satisfaction ratings
  • Identify out-of-compliance customers

With Gainsight, you can get answers to:

  • What revenue are you losing from churn and gaining from up-sell?
  • How do we compare to other companies in growth and share?

For more details on revenue performance management, check out

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