Turn AI Customer Insights Into Action with Gainsight
Prioritize smarter, move faster, and drive outcomes with the power of agentic insights and proven CS workflows from the industry’s leading customer success software.
Customer 360 & Health
A single source of truth for customer visibility
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Know where your customers stand with a single, real-time view of all customer data including product usage, sentiment, deployment, and relationship strength—all in one customer success platform
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Make insights digestible for your execs and broader team with a dashboards and reports on churn, coverage gaps, team efficiency, and more
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Become an instant customer expert with AI-assisted answers on your customers, book of business, and CS best practices
Customer Insights
Uncover what’s happening beneath the surface
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Skip data entry with automatic analysis of customer sentiment, health risk and relationship strength across emails, calls, and meetings
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Take swift action on risk and expansion signals with insights embedded directly into dashboards and workflows
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Know where you are over or under investing resources with team effort tracking
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Keep up with customer changes via Slack, Teams or email alerts when risk surfaces or key customer events occur
Journey Orchestration
Deliver consistent, personalized engagement at scale
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Increase product adoption and renewals by automating journeys that adapt to real-time customer signals
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Drive faster time-to-value and outcomes with automated calls to action (CTAs) that adapt to each customer’s stage, goals, and behaviors
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Scale personalization by delivering tailored messages to the right personas—without relying on one-size-fits-all content or manual outreach
Start and scale with Gainsight customer success management in as little as two weeks!
We’ve simplified the journey. Now it’s easier and more clear than ever to embed customer success into the growth engine of your business — from start-up to scale-up and beyond.
Revenue Optimization
Transform customer success into a revenue growth engine
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Drive expansion by converting customer signals into Customer Success Qualified Leads (CSQLs) that align Sales and CS around real, in-the-moment opportunities
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Maximize retention and expansion by using health scores and success criteria to identify accounts ready to renew—or likely to churn
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Forecast revenue growth with confidence using AI-powered health scores, relationship insights, and product usage indicators to predict retention and expansion
Success Planning & Playbooks
Turn customer goals into measurable outcomes
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Show you have a pulse on customer goals by creating structured Success Plans in your CS software that that tie to their business goals
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Keep momentum strong with trackable milestones and automated CTAs that turn objectives into clear next steps
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Eliminate misalignment by giving internal teams and customers a collaborative portal to share plans, updates, and progress
Customer Feedback
Close the gap between what customers say and what your teams do
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Understand what matters most with AI-powered insights and trends to understand your Voice of the Customer data
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Turn health signals into action with playbooks and digital touchpoints tailored to where each customer is in their journey.
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Close the loop by routing feedback directly into workflows, so customer insights drive product prioritization, strategic planning, and timely follow-up
Through-Partner Customer Success
Bring your partners into the customer journey
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Scale CS coverage by enabling partners to contribute to customer success, while you maintain centralized ownership and accountability
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Improve health score accuracy with real-time partner inputs on customer engagement, risks, and outcomes
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Strengthen collaboration across your ecosystem by giving partners controlled access your customer success software, so they can share insights, flag risks, and stay aligned without creating silos
Join the community built by and for CS leaders
Join the world’s most active CS community and tap into expert content, connections, and best practices.
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Playbooks, benchmarks, and content from the CS leaders shaping retention, and making the most of their customer success platform
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Connect with 13K+ CS professionals in our community to ask questions, swap ideas, and level up together
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Learn by doing with Gainsight University’s structured, role-based learning paths
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Join 20K+ Pulse attendees to learn from leaders, share what’s working, and shape what’s next in your career
Be part of the next chapter of CS
Take the leap to agentic CS.
