Orchestrate customer journeys at scale
Design and operationalize integrated, comprehensive customer journeys for effective customer engagement at scale
Deliver the seamless experience that customers expect.
Disjointed experiences are frustrating to customers. Gainsight’s Journey Orchestrator makes it easy to deliver seamless experiences by coordinating human and digital outreach in a single journey. Leverage Gainsight’s Customer Cloud to guide customers to their desired outcomes, and enable your team members to focus their time and energy where it’s needed the most.
More precise targeting
Leverage the full breadth of customer data brought into Gainsight from across the Customer Cloud and third-party systems to precisely trigger and personalize for the right person at the right time.
Operationalize a truly integrated journey
Orchestrate highly-personalized customer journeys at scale. Include digital outreaches that can extend into your product and other external solutions, while also incorporating human touches when they're needed the most.
For instance, if a customer has read a renewal reminder email but not yet responded, you can auto-trigger an in-app engagement after a defined time period as a gentle reminder. If still no action has been taken, an automated alert can notify your CSM to reach out.
Adapt the journey in real time
Monitor customer behavior every step of the way and adapt the journey accordingly to help customers achieve their desired outcomes.
Measure the impact
Evaluate journey performance in detail to understand the touchpoints that have the greatest impact on your customer’s success.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo