Orchestrate customer journeys at scale
Design and operationalize an integrated customer journey for effective customer engagement at scale
Deliver the seamless experience that customers expect.
Disjointed experiences are frustrating to customers. Gainsight’s Journey Orchestrator makes it easy to deliver seamless experiences by coordinating human and digital outreach in a single journey. Leverage technology to guide customers to their desired outcomes, enabling your team members to focus their time and energy where it’s needed the most.
More precise targeting
Leverage the full breadth of customer data brought into Gainsight from across systems to precisely trigger and personalize for the right person at the right time.
Operationalize an integrated journey
Scale your engagement by leveraging highly-personalized digital outreach, while integrating human touches when they’re needed the most.
Adapt the journey in real time
Monitor customer behavior every step of the way and adapt the journey accordingly to help customers achieve their desired outcomes.
Measure the impact
Evaluate journey performance in detail to understand the touchpoints that have the greatest impact on your customer’s success.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo