Microsoft Dynamics 365

Scale your customer success program with Gainsight and Microsoft Dynamics.

Gainsight helps Dynamics users drive engagement by keeping customer data in one place and helping customer owners be more productive to take the repetition out of their tasks.

Learn how companies are using Gainsight to map out the entire customer lifecycle, automate Calls-to-Action and use triggers to move customers through different stages with Gainsight.

Gainsight’s integration with Microsoft Dynamics 365 allows companies to drive outcomes. Learn more in this blog post on how the integration drives customer experience.

Explore How Gainsight and Microsoft Dynamics Work Together.

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Gainsight offers an integration with Microsoft Dynamics 365 for Sales, Marketing & Customer Service. This integration enables users to sync critical customer data between Microsoft Dynamics 365 and Gainsight, as well as from other disparate sources to create a holistic view of your customers in order to drive a culture of customer-centricity.

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Unify customer data from Microsoft Dynamics 365 with other sources of customer data to create a centralized, 360-degree view of your customer. Gainsight gives users deep, data-driven insights that capture the nuances of customer health across complex, multi-dimensional B2B relationships.

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Leverage customer data brought into Gainsight from across systems to precisely trigger personalized outreach to the right person at the right time. Monitor customer behaviors and adapt the customer journey in real time to help customers achieve their desired outcomes.

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Rally your entire company around your customers by collaborating with Sales, Finance, Support, or other teams using accessible customer data embedded into the Account and Opportunity form. Keep your cross-functional teams aligned and drive consistent customer-centric processes using playbooks and specific calls-to-action.



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