There’s a question that should guide every AI decision today. It’s not about model accuracy, deployment speed, or any of the technical metrics. It’s simpler than that, and infinitely more complex: What do we owe each other? It’s a question that cuts to the core of what Customer Success is all about—understanding our shared responsibility

Set against a Wicked-themed backdrop, this year we celebrate the following 2025 Pulse Europe GameChangers who have changed the game for the better and raised the bar for customer-focused innovation. From community builders to AI visionaries, these teams have shown what it means to change for good. Here’s a look at our wickedly talented 2025

Gainsight is all-in on AI, and it’s transforming how we think about Customer Communities (CC). Our new Moderation AI Agent in Gainsight CC and other key AI-powered features, makes scaling community management easier and more impactful than ever before. By weaving AI into the fabric of our community platform, we’re not just addressing day-to-day challenges

Let’s talk about the elephant in every Customer Success (CS) Zoom room: 100% of leaders in the function are now tied to revenue. Not “sort of responsible.” Not “indirectly accountable.” Directly on the hook for growth numbers that used to live two departments over. That stat comes straight from Taylor Johnston, Gainsight’s Senior Director of

Gainsight’s CxO Summit is a rare forum where Chief Customer Officers (CCOs) and Chief Experience Officers (CXOs) drop the slides and speak plainly about what’s working now. The day and a half event took place in beautiful Park City, Utah this year and featured an incredible cohort of post-sales leaders across some of the biggest

Most online communities are quieter than you’d expect—until the right spark brings everyone to life. What if you could turn everyday actions into a game, making each click and comment a reason to come back? That’s the promise of community gamification. With just a few smart changes, you can transform your digital space into a

Customer Success (CS) doesn’t stop when the deal closes and neither does Pulse. This year, we’re bringing the entire post-sales journey to center stage at Pulse Europe 2025, on November 12–13 in Dublin, Ireland. From community building to customer education, human-led engagement to AI-driven innovation, this year’s event is where every part of your customer

Since the first Chief Revenue Officers (CROs) started to emerge in the early 2000s as companies brought together revenue functions, the job description centered almost entirely on one thing: bookings. And that meant that pipeline, annual recurring revenue (ARR), and deal velocity ruled. But that playbook doesn’t work anymore. The growth levers CROs have historically

Last Friday night, I had one of those ideas that hits right before you should probably go to bed: what if we turned [Un]Churned podcast promotion into an internal game? International Podcast Day was coming up and—more importantly—we were about to drop our 150th episode that same week. A milestone like that deserved something special.

If you’re searching for the number-one podcast for actionable insights into customer retention, look no further than Gainsight’s [Un]Churned. Hosted by Josh Schachter, SVP and GM of Atlas at Gainsight, this podcast has become the go-to resource for exploring innovative strategies in customer success. Every episode provides listeners with cutting-edge ideas and practical advice to