Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of
In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support mechanism primarily for B2C enterprises, it’s now recognized as a pivotal strategy for fostering lasting success in B2B businesses and beyond. This redefinition has come with a fresh understanding—community isn’t
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to riding the new wave of artificial intelligence in SaaS. And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI
Does this scenario sound familiar? Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. This was the situation Sana Benefits was experiencing, and it rings true for countless organizations working to navigate their customer success maturity in order to deliver efficient growth
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often hear, especially from those launching their first academy: “I don’t have enough content to launch a full-blown academy.” “I’m doing this alone and don’t have the time to create content,
Mission and Vision Statement: Gainsight is committed to advancing Diversity & Inclusion in alignment with our company’s overarching purpose, which is “To Win in Business While Being Human First”. Our mission is to cultivate a diverse and inclusive space, fostering an environment where each teammate feels empowered to bring their unique perspectives to work, unlocking
We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article, we’ll provide guidance on six specific strategies we recommend you use to kickstart your community in the first month post-launch. While some of these items do not apply to each
Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Your customers expect not only quick and efficient support but also educational resources
If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones that are poised to thrive in a constantly shifting and uncertain economy. But what does this evolution actually look like in the real world? We partnered with Benchmarkit, a B2B
Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product engagement through the roof. The list goes on. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing