If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders. Product key performance indicators (KPIs) will be a lifesaver as you craft your

Your company’s product usage data is a treasure trove of insights—one that gives you a valuable window into your user’s experience. Unfortunately, most SaaS project and product managers end up drowning in usage data with few ways to sort through it, understand it and use it to enhance their product. Enter the hero: product usage

If you tuned in to Pulse Everywhere Day One or Day Two, you might have noticed that we’re big fans of “Lightning Round” questions. We even had Mindy Kaling do some word associations at the end of her session! For the final day of Pulse, we took that one step further and had a “Lightning

It was a chilly day in San Francisco, but it was hot and happening on day two of Pulse Everywhere. With the amazing content from day one, our presenters had a lot to live up to. But they brought their best game with some incredible moves, tips, and tricks. It was informative instruction, both live

Every year we are astounded by the attendance at Gainsight’s Pulse events. It’s a symbol that people are focused on learning more about customer success. They want to improve best practices that will affect their businesses while achieving more as individual CS professionals.  Since the COVID-19 pandemic, we understand the need for remote work and

What were you watching a year ago from today? Maybe you were watching Parasite after it won the first non-English Oscar for Best Picture. Or perhaps you were reliving Michael Jordan’s glory days through The Last Dance. Now when you look back on this day next year, you’ll remember the first time you experienced the

Co-Written by An Yan, MBA Candidate at Stanford Graduate School of Business “What’s the ROI of Customer Success?” This is a question I hear all the time in the Customer Success community. Since CS is still a relatively-young profession, we still own the burden of proof. Of course, my mind often drifts to a thought

“C-suite alignment isn’t just a catch-phrase. It’s a real-life business challenge, and solving it may be the most critical thing you do on your way to success as a company.” When Gainsight decided to create the eight-volume Executive Playbooks (Playbook #1 is now live), we were responding to a call from customers, partners, and the

Originally published on inSided.com on May 25, 2021. Welcome to the third post in our new series, This is Digital Customer Success where we set out to get clarity on all things Digital CS. In our first post, we started off by defining Digital Customer Success and explained how it’s different from “traditional” Customer Success. Last week, we dove

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.” His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a